JOB IDENTIFICATION

             JOB TITLE:  Training/Cultural Diversity Specialist
            DEPARTMENT:  Human Resources
            PROGRAM:  Behavioral Health
            WAGE CATEGORY:  Exempt
            REPORT TO:  Director, Human Resources
            WRITTEN BY:  Director, Behavioral Health
            APPROVED BY:  Director, Human Resources
            DATE REVIEWED:  March 2010 

Job Responsibilities

 Job Summary: Under the supervision of the Director, Human Resources and working closely with the Director, Behavioral Health Services, implements policies and procedures related to training, culture diversity and credentialing for staff in the behavioral health division.

Qualifications:

• Bachelor’s Degree in a field related to Human Resources, Organizational Development, or Behavioral Health
• Two years of experience in human resources or behavioral health administration role
• Ability interacted respectfully with people of diverse cultures
• Ability to maintain confidentiality
• Demonstrates technical and administrative knowledge as it relates to HRIS
• Ability to operate personal computer and telephonic communications equipment
• Ability to read handwritten and printed documents and records
• Ability to perform analysis of information
• Ability to communicate clinical matters verbally and in writing
• Excellent oral and written communication- must speak clearly and persuasively in positive or negative situations.
• Must be at least 21 years of age and able to obtain a Class I Fingerprint Card.
• Must have valid Arizona driver’s license and meet coverage qualifications of agency automobile insurance provider.

AGENCY EXPECTATIONS:

• Adheres to agency policies & procedures
• Acts as a role model within and outside the agency
• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues
• Demonstrates flexible and efficient time management skills and ability to prioritize workload
• Meets department performance/productivity standards

Essential Duties:

• Works with the Behavioral Health division  in the recruitment and hiring of personnel
• Meets regulatory requirements for personnel privileging and credentialing process
• Maintains personnel and credentialing files for behavioral health staff
• Responsible for the corporate compliance policies in the staff hiring process, including Excluded Party review
•  Develop processes to identify, assign and track staff  attendance at specific required trainings
• Responsible for process of distributing, grading, tracking and reporting of required self-study modules
• Prepare and submit annual Training Plan to funding source
• Responsible for the Customer Service Initiative requirements as required by funding source
• Prepares and submits the annual Cultural Plan to funding source
• Responsible for cultural plan monitoring and meeting activities
• Will provide required contractual training elements to staff  and subcontractors as identified by the Director, Behavioral Health
• Other duties as assigned

Other Relevant Information

Relationships:

Reports to Director, Human Resources; works closely with Director, Behavioral Health and Behavioral Health Quality Management/Utilization Manager and other staff as appropriate. 

Authority: Access to confidential information.

Working Conditions: Moderate; non-hazardous

Level of Supervision: Low to moderate

 JOB IDENTIFICATION

 JOB TITLE: Child Guidance Specialist
DEPARTMENT: Child & Family Services
WAGE CATEGORY: Exempt
REPORTS TO: Primary Care Supervisor
WRITTEN BY:  Oralia Anda
APPROVED BY:  Department Director
DATE REVIEWED: December 2008

Job Specifications    

SUMMARY: The children who come to Casa de los Niños have experienced many different traumatic circumstances; the Child Guidance Specialists helps to enhance children’s natural resiliency; and develops and supervises the Nursery, Preschool or School Age program.  This includes providing developmentally appropriate curriculum with a focus on assessment and intervention in the developmental and emotional progress of children in the age range and the direct supervision of the Primary Care Workers in the department including their ongoing training and development.  

QUALIFICATIONS: The position requires experience working in early childhood development and at least 2 years supervisory experience and ability to work with either infants, preschool or school aged children at their current developmental and emotional levels; an understanding of the affects of trauma on development is preferred. The ability to be creative, flexible and professional when working with children, parents, staff, volunteers, therapist, and other professionals is required. Must demonstrate an ability and aptitude to work and respond to the needs of a culturally diverse population.  Bi-lingual skills are preferred.  Must have a clean driving record and qualify for automobile insurance coverage through the agency automobile liability insurance.

ESSENTIAL DUTIES:

1. Develops and implements a revolving curriculum designed specifically to include gross motor skills, fine motor skills, cognitive activities, language and communication, life skills, and sensory integration for children assigned age group, Nursery, Preschool or School Age.  Supervises Primary Care Workers including regular one-on-one meetings where goals are created and assessed, introductory and annual evaluations, and regularly scheduled program meetings.  The Child Guidance Specialist provides an initial 20 hour orientation to new Primary Care Workers that includes one on one training on documentation and program expectations as well as training on how to directly work with the children. 
2. Coordinates and plans outings and events.
3. Oversees and maintains physical environment including outdoor playgrounds, indoor play areas, sleeping, eating, and bathing areas.
4.  Monitors supplies needed for developmental play and coordinates ordering through Operations inventory personnel.
5. Assesses the developmental and social/emotional status of each child within 14 days of their admission to Casa de los Niños.  Reassessment to track the child’s progress will be done upon notice of the child’s pending discharge, and as needed throughout their stay.  Assessments used are the ASQ and the ASQ-SE.
6. Coordinates with therapists, medical and other professionals in the implementation of a comprehensive developmental treatment plan for each child and care givers. 
7. Provides guidance for the Primary Care Workers by modeling developmentally appropriate care of the children and by supplying developmentally appropriate activities for the children. 
8. Participates in the Shelter sessions of the New Staff Orientation and Skill Development training.  Also provides and coordinates ongoing staff development trainings.
9. Inputs VOCA data into client files and maintains all necessary written reports; quarterly and annual, for the VOCA grant.

     10.  Is responsible for being on call on a regular basis.

     11.  Working knowledge of Microsoft Office applications.

     12.  Drive on behalf of the agency.

     13.  Other duties as assigned.

Other Relevant Information

Relationships: A most essential characteristic of the Child Guidance Specialist is the ability to develop a mutually respectful and cooperative relationship with the Primary Care Supervisor, Shift Managers, Primary Care Workers, Parents, and caregivers of children.  Interacting with the children in an effective manner as a hands-on interventionist is also essential.  Peer relationships occur among the Infant, Preschool and School Age Guidance Specialists, as well as with the Case Managers and Medical staff.  The Child Guidance Specialist participates as an active member of the Leadership Team, Shelter Staff Meetings, and Multidisciplinary Staffing to identify opportunities for growth within the Primary Care Program.

Authority: The Child Guidance Specialist’s authority is exercised only under the direct supervision of the Shelter Supervisor. Decision making responsibilities are teamed with the Shelter Supervisor, Infant Preschool and School Age Guidance Specialists, Case Managers and the Medical Department.

Working Conditions: The Child Guidance Specialists is expected to be flexible to accommodate the staffing needs of Casa de los Niños.  This includes being available on the 6am-2pm, 2pm-10pm, and 10pm-6am shifts on a scheduled basis as required.    The full time position includes one shift on a weekend day.  Sharing professional office space may also be required. The Child Guidance Specialists have regular, close contact with the children and thus is at risk for being exposed to infectious diseases. Universal Precautions are practiced to greatly reduce this risk.  This position may require lifting of children.

Level of Supervision: Mid- High level of supervision with frequent contact with Shelter Supervisor is expected.

 JOB IDENTIFICATION

JOB TITLE:  Staff Nurse
DEPARTMENT:  Child & Family Services/Medical Department
WAGE CATEGORY: Non-Exempt
REPORT TO:  Director of Child and Family Services
WRITTEN BY:  Rosie Dyer
APPROVED BY: Velma Cooper
DATE REVIEWED: January 2010               

Job Summary:

The Staff Nurse serves as the primary provider for the direct medical care for the children in the shelter.  This position triages and coordinates the medical care and services for the children in the residence. 

Job specifications:  The position requires an Arizona Nursing License either as a Registered Nurse or Licensed Practical Nurse with experience in Community Health and/or Maternal Child is preferred.  The position also requires current CPR Certification, Blood Born Pathogen training, and a current Arizona Drivers License.  The ability to communicate in a professional manner with other staff members, health care providers, community professionals, and families is essential.  The physical demands of the job require a moderate amount of physical lifting, bending, standing, and walking.

Essential Duties: The Staff Nurse is responsible for following the policies and procedures outlined in the Medical Manual for the health care management of the well child as well as the sick and injured child.  Following are specific areas of responsibility:

1. Ability and attitude to work and respond to the needs of a culturally diverse population.
2. Ability and attitude to work in a respectful and professional manner at all times.
3. Connect emotionally with the children on admission.
4. Screen for obvious signs of injury, contagious disease, illness, and infestations.
5. Perform physical exams and assessments.
6. Assess and treating children’s illness and injuries.
7. Administer medications, immunizations, hearing evaluations, and treatments as ordered by physicians and according to the Medical Procedure Manual.
8. Assist in gathering medical and immunization information from families, caseworkers, and other facilities.
9. Assist with Employee Health related requirements; i.e. health screening exams, immunizations, TB testing, etc.
10. Maintain accurate record keeping and documentation.
11. Maintain professional and agency licensing standards.
12. Assist in scheduling and arranging transportation for appointments and evaluations.
13. Participate in multidisciplinary staffings and the development of specific care plans when needed.
14. Provide education and specific health care information for staff, case managers, families, and other medical professionals in the community throughout the admission as well as specific teaching at the time of discharge.
15. Perform other duties as assigned.

STANDARD OF PERFORMANCE:  The Staff Nurse is responsible to perform those duties as outlined under essential duties in the Staff Nurse job description.  The Staff Nurse must maintain compliance with the State Nursing Standards of Practice as well as other licensing and accreditation standards.  The Staff Nurse follows the guidelines outlined in the Protocols from the Academy of Pediatrics.

      OTHER RELEVANT INFORMATION:

Relationships: The Staff Nurse works closely with the Supervisor of Medical Services and the rest of the medical, social work, and child care staff.  This position also interacts with the contracted therapists and other disciplines in the community.

Authority:  The Staff Nurse’s authority is under the supervision of the Supervisor of Medical Services, the Medical Director and the physician involved in the child’s care.  The State Nursing License Board guides the standard of practice for licensed nurses. 

Working Conditions:  The working conditions for the Staff Nurse involves the potential for exposure to infectious and contagious diseases, body fluids including blood, and the potential for needle sticks.  The Staff Nurse needs an environment that allows for the physical and emotional care of sick and injured children as well as appropriate areas for accurate documentation and record keeping. 

Level of Supervision:  A moderate level of supervision is required for this position with frequent interaction with the Supervisor of Medical Services.

JOB IDENTIFICATION

JOB TITLE: Nurse Home Visitor
DEPARTMENT: Community Education & Family Support
PROGRAM: Nurse-Family Home Visiting
WAGE CATEGORY: Non-exempt
REPORT TO: Nurse Supervisor
WRITTEN BY: Director, Community Education & Family Support
APPROVED BY: Executive Director
DATE REVIEWED: April 2009

JOB RESPONSIBILITIES

JOB SUMMARY:
The Nurse-Family Home Visiting Program) Nurse Home Visitor (NFHVP) is responsible for providing comprehensive community health nursing services to women and their families eligible for the NFHVP Program. The Nurse Home Visitor is responsible for maintaining the highest standards in clinical nursing practice and adherence to the Nurse-Family Partnership (NFP) model, and to policies, procedures, guidelines and standards of NFP and of the lead agency.

QUALIFICATIONS:
• BSN preferred
• Current RN license (in good standing) required
• Current CPR required
• Two years recent experience in maternal/child health, public health, home visiting or mental/behavioral nursing preferred
• Home visiting experience preferred
• Excellent written and verbal communication skills
• Basic computer skills
• Valid Arizona driver’s license and insured automobile required. Must qualify for coverage through the agency’s Automobile Liability Insurance.
• Must be able to work a flexible schedule including some evenings and weekends

AGENCY EXPECTATIONS:
• Adheres to Agency Policies and Procedures
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues
• Demonstrates flexible and efficient time management skills and ability to prioritize work load
• Meets department productivity standards

ESSENTIAL DUTIES:
Basic Job Functions
• Provides home visits to women and their families eligible for the NFHVP Program.
• Adheres to the NFHVP model of home visitation.
• Carries a case load of up to 25 clients.
Administrative
• Supports policies, procedures, guidelines and standards of NFHVP and the lead agency.
• As requested/required, participates in community coalition in support of NFP.
• As requested/required, promotes public awareness of NFHVP.
• Develops and maintains community relationships to support client referrals.
Clinical
• Completes all required NFP education.
• Successfully achieves reliability with NCAST Feeding and Teaching Scales.
• Develops therapeutic relationships with women and their families in a home visiting environment.
• Performs home visiting in accordance with the NFP model and guidelines.
• Assesses physical, emotional, social and environmental needs of women and their families as they relate to the NFP domains.
• Assists women and their families in establishing goals and outcomes.
• Provides education, support and referral resources in assisting women and their families in attaining their targeted goals.
• Consults and collaborates with other professionals involved in providing services to women and families.
• Actively engages in skill building to meet all NFP Nurse Home Visitor competency requirements.
• Meets with NFHVP Nurse Supervisor weekly for clinical supervision.
• Utilizes reflective practice in supervisory sessions.
• Schedules joint home visits with NFHVP Nurse Supervisor every four months.
• Attends and participates in bi-weekly case conferences.
• Attends and participates in bi-weekly staff meetings.
• Provides information to support staff for timely and accurate data input to the NFP CIS.
• Cooperates in review and analysis of the CIS reports for achievements and areas for improvement.
• Participates in quality improvement efforts.
• Maintains confidentiality.
• Documents appropriately.
• Performs related duties as assigned or required.
Team
• Understands, supports and coaches others in the NFHVP vision, mission and model.
• Represents the NFHVP vision, mission and model in actions and verbally to both internal and external customers and colleagues.
• Assists in creating a positive work environment that promotes productivity, mentoring, teamwork and cooperation.
• Elicits and considers differing viewpoints when analyzing issues.
• Recognizes accomplishments of team members.
Communication
• Maintains clear, effective, open, honest communication with both internal and external customers and colleagues.
• Creates, maintains and supports a safe environment for open discussion.
• Maintains confidentiality.
• Seeks and responds appropriately to feedback.
Professional Development
• Accurately assesses own learning needs and develops strategies to meet them. Motivated to utilize computer for long-distance learning.
• Stays informed of current health care developments to provide safe, quality nurse home visiting services.
• Establishes and records progress toward annual goals.

OTHER RELEVANT INFORMATION

RELATIONSHIPS: The Nurse Home Visitor reports to the Nurse Supervisor; works with assigned families, other department team members; members of the Easter Seals Blake Foundation Nurse-Family Home Visiting Program team and outside agencies as appropriate to the assigned client families.

AUTHORITY: The Nurse Home Visitor has authority to make decisions regarding families on his/her caseload within the scope of the job responsibilities. The Nurse Home Visitor must seek supervision regarding these decisions; and he or she must consult the Program Supervisor before making decisions regarding reports to CPS or police (unless immediate and imminent danger exists).

WORKING CONDITIONS: See personnel file for signed forms on risks to this job.

LEVEL OF SUPERVISION: Moderate

 JOB IDENTIFICATION

            JOB TITLE:  Family Support Partner –MMWIA
            DEPARTMENT:  Behavior Health
            WAGE CATEGORY:  Non-Exempt
            REPORT TO:  Clinical Director
            WRITTEN BY:  Clinical Director
            APPROVED BY:  Director, Behavioral Health
            DATE REVIEWED:  March 2010 

Job Responsibilities  

Job Summary:
The Family Support Partner – Meet Me Where I Am (MMWIA) provides in-home direct support and training to families as assigned by the family team meetings.  The position is responsible for assessing the family’s need for support, training, educational needs and additional services; provides services in the client’s and family’s natural settings such as: in home, school, work and community; provides services in conjunction to the MMWIA expectations and requirements; able to provide services outside of normal business hours, 24/7; and acts as a liaison to community agencies.

AGENCY EXPECTATIONS:

• Adheres to agency Policies & Procedures
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful manner with all contacts
• Communicates regularly with supervisor about department/group issues
• Demonstrates flexible and efficient time management skills and ability to prioritize workload
• Meets department productivity standards

MINIMUM Qualifications:

• Must be 21 years of age (licensing requirement).
• High school diploma or equivalent is required.
• Minimum 1 year experience in the behavioral health field.
• Must be a parent or caregiver of a child with behavioral health needs.
• Possess a valid Arizona driver’s license and be insurable under the agency’s automobile policy.
• Able to operate common office equipment and have word processing computer skills.
• Must be able to provide DPS fingerprint clearance.
• Must be able to meet training and agency compliance requirements for the position

REQUIRED COMPETENCIES:

• Knowledge and understanding of income supplements and entitlement, emotional and behavioral health disorders in children.
• Knowledge and understanding of families’ rights and responsibilities in the mental health system, their rights at school and the IEP process, and other child-serving systems.
• Knowledge of the systems of care in the community.
• Effective written, oral and interpersonal communication skills.
• Ability to communicate, comprehend and perform functions from written and oral instructions.
• Must be organized with the ability to take direction, prioritize tasks, and to work independently with minimum supervision.
• Must be able to work in a diverse, multi-cultural environment and be sensitive to the service population’s cultural and socioeconomic characteristics.
• Must have ability to maintain confidentiality, and exhibit mature judgment and emotional stability

Essential Duties:

•  Recruits and promotes family participation at all levels within the System of Care.
• Makes initial contact with and orients families to the Child & Family Team Process.
• Works intensively with the family to identify needs, strengths, goals, formal and informal supports, family culture and concerns to be presented at the Child & Family Team meeting.
• Identifies additional informal supports available in the community and helps the family connect with them.
• Develops and implements successful behavior management techniques such as positive behavior support.
• Arranges and provides transportation as needed.
• Supports the family in expressing their perspectives while developing and implementing the Child &Family Service Plan throughout the process.
• Assists with wraparound facilitation when requested by the family.
• Provides on-going support by listening, helping the family communicate what is or isn’t working, and when appropriate, meets with system staff and supervisors to continuously improve quality of processes.
• Advocates for the family.
• Attends meetings/hearings at the request of the family.
• Provides services outside of normal business hours, 24/7, utilizing the program specific protocol.
• Provides services in the community, in home, school, work or preference request by family.
• Performs additional duties as assigned which are consistent with the general responsibilities of the position.

OTHER REQUIREMENTS:

Mental Requirements

• Ability to effectively communicate in the English language.
• Ability to interact well with various levels of staff and with guests of Casa de los Niños.
• Indoor/outdoor working conditions with frequent activity.
• Must be able to climb stairs, with frequent standing and moving throughout facility or in the alternative, perform these physical requirements with or without reasonable accommodations.
• Moderate physical effort (lift/carry up to 25 lbs.).
• Frequent reaching, bending, stooping, kneeling or crouching.

Physical Requirements

Other Relevant Information

Relationships

The Family Support Partner is directly supervised by a Team Lead and/or Clinical Director; however, the majority of the work is conducted as an independent practitioner in the field.

Working Conditions

The working conditions of the Family Support Partner vary greatly, due to the nature of in-home work.  Most of the time is spent traveling to and working in clients home.  The Family Support Partner may be exposed to any environmental or situational hazards that may occur in homes.  The remainder of the time is spent working in the office or in meetings at other agencies.

Level of Supervision

The Family Support Partner has a low level of supervision while on the job.  The Family Support Partner is alone when meeting clients in the community.  There is a safety check-in with the Team Lead at the end of the workday.  The Family Support Partyner meets with the Team lead once a week for formal supervision and case staffing, and consults with the Clinical Director as needed.

Executive Director

Sadly, child abuse was Page One news again recently. A front-page story in the Arizona Daily Star reported that the mother of a 6-week-old girl had been sentenced to life in prison for starving her baby to death.

 Such stories are chilling, obviously, but only the most outrageous cases reach the news. A sadder truth is that child abuse and neglect happen every day … throughout the Greater Tucson community.

 Last month, we were asked by United Way and the Combined Federal Campaign to submit some year-end service numbers. Several of our key programs were particularly active:

 The Casa de los Niños crisis shelter cared for 274 individual children during 2009. We had an average of 35 children a day living in our shelter.

 313 individual children lived in Casa de los Niños foster homes last year.

 190 individual children were helped by our Great Beginnings Infant and Early Childhood Mental Health Clinic. All of them had seen or experienced violence.

 2,306 families were involved in the Casa de los Niños Judicial Supervision Program. Our staff people helped recently-separated couples make sure both parents received quality time with their children.

 All in all, our network of programs for children and families touched the lives of more than 4,000 children in 2009 alone. Only a few of these cases were ever mentioned in the newspaper, but the stories are real. The people are real. Child abuse and neglect in Pima County are real. 

 As we move toward April, which is Child Abuse Prevention Month throughout the United States, there is obviously plenty of work still to be done.

 JOB IDENTIFICATION

             JOB TITLE:  Mental Health Consultant
            DEPARTMENT:  Child & Family Services
            WAGE CATEGORY: Exempt
            REPORT TO:  Program Supervisor, Easter Seals Blake Foundation      
           WRITTEN BY:  Executive Director
            APPROVED BY:  Executive Director
            DATE REVIEWED:  January 2010

Job Summary:

Provides mental health services in a classroom and/or home-based consultative or short term setting to address the behavioral/mental health needs of enrolled children and families with a focus on providing early intervention and prevention services to improve the emotional well-being, coping skills, general adaptive functioning and social competence of children and families according to the agency mission and philosophy and department goals.  Services provided by Casa de los Niños in partnership with Easter Seals Blake Foundation.

AGENCY EXPECTATIONS:

• Adheres to Agency Policies and Procedures
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues
• Demonstrates flexible and efficient time management skills and ability to prioritize work load
• Meets department productivity standards

Qualifications:

• Master’s degree in Social Work, Counseling, Psychology, marriage and Family Therapy or a related field
• Three years experience in specialized early childhood education
• Experience working with children birth to 5 years and their families.
• Experience working in a classroom setting and/or consulting with teachers.
• Experience working in a home visiting program.
• Experience working with economically disadvantaged and culturally diverse populations.
• Knowledge of special education procedures and the special needs of young children with disabilities and their families.
• Fluency in English and Spanish preferred.
• Ability to maintain effective working relationships with families and staff.
• Ability to use initiative and judgment in selecting proper course of action in unusual or emergency situations.
• Must qualify for a Level One Department of Public Safety Fingerprint Clearance Card.
• Must have a valid Arizona driver’s license and meet coverage qualifications of the Casa de los Niños automobile insurance provider.

Essential Duties:

Provides program services in a manner that reflects the philosophy of the department.

• Provides center and home care observations and recommendations regarding social-emotional environment to assist in identifying children in need of special assistance for behavioral, emotional or developmental concerns.
• Provides consultation and observation of specific children and develops written intervention strategies utilizing a team approach to assist staff in positive behavior management and promoting optimal social-emotional development.
• Provides consultation to service providers, directors, managers and other team members as needed regarding enrolled children, families, various assessment tools and classroom and playgroup milieu.
• Provides playgroup observation and consultation.
• Provides staff and parent training on topics related to mental health, wellness and child development.
• Provides consultation to parents ni the home, school or other safe location regarding mental health, behavioral or developmental concerns of their children.
• Compiles data as required by the Mental Health Consultation to childcare program and submits to the Administrative Home Project Manager as directed by their immediate supervisor.
• Uses independent judgment and discretion in setting daily priorities to complete tasks.
• Demonstrates sensitivity to linguistic, cultural, social, economic, individual and role differences among persons and families served.
• Provides services that are family-centered and relationship-based.
• Adheres to the Casa de los Niños Core Values and the Code of Ethics of NASW and NAEYC.

Functions as an effective team member with co-workers and the community to build productive, collaborative relationships and to achieve program goals and objectives.

• Develops positive and constructive working relationships with staff, participants and team members.
• Maintains established work schedule, is punctual, keeps appointments, willing to adapt schedule to meet unexpected needs and changes and utilizes time effectively.
• Supports the decisions of the director and management team to staff, participants and the community.
• Maintains, keeps clean, utilize efficiently and safely the agency/department’s physical facility and equipment.
• Supports integrated team process for service delivery.
• Communicates accurately, clearly and professionally.
• Communicates in a positive, respectful and  courteous manner.
• Interacts with co-workers and the community to build productive, collaborative relationships to support the achievement of service goals.
• Understands and maintains private and sensitive information within the confines of need-to-know parameters.
• Composes letters, memos, minutes, forms and reports using various writing styles and formats to produce a document that effectively communicates the purpose and intent.
• Proof and revises work for correct grammar, spelling and format.
• Submits accurate and complete reports as per program guidelines and according to program timelines.
• Uses supervision effectively, takes initiative to secure professional development opportunities and applies relevant information in the work setting.
• Actively participates in supervision that is regular, reflective and collaborative in nature.  As appropriate, takes the initiative to seek supervisory input.
• Accurately indentifies areas of mastery and areas targeted for personal growth and development.  Seeks assistance and guidance when needed.
• Incorporates constructive direction from supervision to improve job performance.
• Accepts responsibility for the quality of job performance and makes changes as needed.
• Maintains awareness of current professional information in the fields of activity, undertakes regular and ongoing efforts to maintain competencies in the skills used and incorporates new knowledge and skills on the job.
• Shares pertinent information with supervisor and team members regarding work process, successes, barriers, concerns and other information that may have an impact on the department’s service or image.

 REALITIONSHIPS:

• Reports to Program Director, Easter Seals Blake Foundation
• Working relationship with day care center staff, parents, children, Executive Director and other agency staff.
• Represent the agency within the Tucson community

 Working Conditions: 

• Potential exposure to infectious and/or contagious diseases
• Potential exposure to body fluids including blood
• Ability to lift 35-50 lbs.
• Ability to stoop, bend and squat to a child’s eye level for appropriate amounts of time.
• Ability to get up and down from the floor without assistance.

 Level of Supervision:  Low

 JOB IDENTIFICATION

            JOB TITLE:  Care Coordinator I
            PROGRAM:  Behavioral Health Services
            DEPARTMENT:  Behavioral Health Services
            FLSA CATEGORY:  Non-exempt
            REPORTS TO:  Team Lead
            WRITTEN BY:  Director, Behavioral Health Services
            APPROVED BY:  Executive Director
            DATE REVIEWED:  January 2010

JOB SUMMARY:

The Care Coordinator I is responsible for the comprehensive coordination of behavioral health services for children who have complex psychosocial needs and support to their parents and guardians. The position provides individual, family and group services to children, youth, and families.  The Care Coordinator facilitates Child & Family Teams and engages members and their families in recovery oriented treatment planning. The Care Coordinator will carry an assigned caseload and will deliver services singly or as part of a team and maintain accurate and timely clinical service records, prepare and provide accurate reports; and submit data in an accurate and timely manner. Will have a reasonable case load and work in a professional team environment. Some positions require variable schedules including evening and weekend hours.
 

AGENCY EXPECTATIONS:

• Adheres to agency Policies & Procedures
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful manner with all contacts
• Communicates regularly with supervisor about department/group issues
• Demonstrates flexible and efficient time management skills and ability to prioritize workload
• Meets department productivity standards

QUALIFICATIONS:

• Must be 21 years of age (licensing requirement).
• Bachelor’s degree and six weeks of behavioral health work experience and able to pass a skills assessment
• An Associate’s Degree or HS Diploma may be considered with relevant behavioral health experience
• Behavioral health work experience may be paid, volunteer, or internship experience working with persons with a mental health diagnosis, emotional impairment, or at risk categories
• Possess a valid Arizona driver license and be insurable under the agency automobile policy.
• Must be computer literate with knowledge of Outlook and Microsoft Office programs (i.e. Word, Excel) and ability to learn electronic health record systems.
• Must be able to provide own transportation to and from clients homes and/or other relevant organizations/agencies
• Bilingual preferred.

REQUIRED COMPETENCIES:

• Demonstrates basic knowledge and application of human development and family life cycle in children and families.
• Knowledge of managed care systems, CPSA systems, and AHCCCS/Title XIX medical Assistance screening.
• Knowledge of community resources.
• Must be organized and able to work in a diverse, multi-cultural environment.
• Effective written, oral and interpersonal communication skills.
• Must be organized with the ability to take direction, prioritize tasks, multi-task, and work independently.
• Ability to apply imagination and creativity to job duties and responsibilities.
• Must have ability to maintain confidentiality, and consistently exercise discretion and judgment.

RESPONSIBILITIES:

• Engages members and their families or legal guardians in service planning to meet the needs of children enrolled in the behavioral health system
• Under the direction of a qualified Behavioral Health Professional or Technician, provides individual, family and group services to children, youth and families. Identifies needs with families and completes service plan with member and family/guardian.
• Facilitates Child & Family Teams to review service needs, treatment planning progress, goal attainment and utilization of services and natural supports.
• Responsible for the coordination of a comprehensive array of services as well as the accompanying referral and administrative requirements for that service delivery.
• Provides positive, pro-active communication to other system partners related to care coordination needs.
• Attends and participates in team meetings.
• Participates in ongoing program planning and development.
• Maintains client records in accordance with regulatory, contractual and agency requirements. 
• Provides complete documentation that accurately reflects services delivered in accordance with regulatory, contractual and agency requirements. 
• Performs other duties as assigned, which are consistent with the general responsibilities of the position. 

Essential Duties:

Conducts thorough and ongoing child/family strengths and needs assessments, utilizing the program specific protocol.

• Develops and implements successful behavior management techniques specific to the family’s needs.
• Provides effective crisis management.
• Designs “behavioral contracts” with clients and families as necessary.
• Conducts educational activities that promote client understanding of treatment issues.
• Interfaces with Child Protective Services, the courts and other partners regarding child well-being, family stability and case planning.
• Plans for client discharge/termination, including helping the family plan and prepare.
• Links families to community resources.
• Maintains clinical records in a timely manner following agency standards.
• Is available to work after hours, weekends and on-call on a rotating basis.
• Performs other duties as assigned which are consistent with the general responsibilities of the position.
• Must drive and/or transport clients on behalf of Casa de los Niños.
• Maintains timely progress notes that reflect movement towards client goals.
• Provides or arranges for transportation of clients to appointments as necessary.
• Must drive on behalf of the agency

OTHER REQUIREMENTS:

• Must qualify for Department of Public Safety fingerprint clearance.
• Must be able to meet training and agency compliance requirements for the position.

Mental Requirements

• Ability to effectively communicate
• Ability to interact well with various levels of staff and with community partners and key stakeholders
• Ability to read, comprehend and interpret complex information and regulatory requirements
• Ability to learn automated electronic medical record system for record-keeping

Physical Requirements

• Active environment with visits to homes, schools, and community-based agencies.
• Must be able to climb stairs and move throughout facility/home.
• Frequent to moderate physical effort (lift/carry up to 25 lbs.).
• Moderate reaching, bending, stooping, kneeling or crouching.

OTHER RELEVANT INFORMATION:

Relationships

The Care Coordinator is directly supervised by a Team Lead, however the majority of the work is conducted as an independent practitioner in the field.

Working Conditions

The working conditions of the Care Coordinator vary greatly, due to the nature of in-home work.  Most of the time is spent traveling to and working in clients home.  The Care Coordinator may be exposed to any environmental or situational hazards that may occur in homes.  The remainder of the time is spent working in the office or in meetings at other agencies.

Level of Supervision

The Care Coordinator has a low level of supervision while on the job.  The Care Coordinator is alone when meeting clients in the community.  There is a safety check-in with the Team Lead at the end of the workday.  The Care Coordinator meets with the Team lead once a week for formal supervision and case staffing, and consults with the Clinical Director as needed.

Casa de los Niños
JOB DESCRIPTION

 JOB IDENTIFICATION

             JOB TITLE: Care Coordinator II
            PROGRAM:  Behavioral Health Services
            DEPARTMENT:  Behavioral Health
            FLSA CATEGORY:  Non-exempt
            REPORT TO:  Team Lead
            WRITTEN BY:  Director, Behavioral Health
            APPROVED BY:  Executive Director
            DATE REVIEWED:  January 2010 

 JOB SUMMARY:
The Care Coordinator II is responsible for the comprehensive coordination of behavioral health services for children who have complex psychosocial needs and support to their parents and guardians. The position provides assessment, crisis intervention, individual, family and group services to children, youth, and families.  The Care Coordinator facilitates Child & Family Teams and engages members and their families in recovery oriented treatment planning. The Care Coordinator will carry an assigned caseload and will deliver services singly or as part of a team and maintain accurate and timely clinical service records, prepare and provide accurate reports; and submit data in an accurate and timely manner. Will have a reasonable case load and work in a professional team environment. Some positions require variable schedules including evening and weekend hours.

AGENCY EXPECTATIONS:

• Adheres to agency Policies & Procedures
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful manner with all contacts
• Communicates regularly with supervisor about department/group issues
• Demonstrates flexible and efficient time management skills and ability to prioritize workload
• Meets department productivity standards

MINIMUM QUALIFICATIONS:

• Must be 21 years of age (licensing requirement).

Qualification for the Care Coordination II position will be one of the following:

• Master’s degree in a field related to behavioral health
• Bachelor’s degree in field related to behavioral health and at least one year of full time behavioral health work experience
• Associate’s degree in a field related to behavioral health and at least two years of full time behavioral health work experience
• High school education and at least four years of behavioral health work experience
• Possess a valid Arizona driver license and be insurable under the agency automobile policy.
• Must be computer literate with knowledge of Outlook and Microsoft Office programs (i.e. Word, Excel) and ability to learn electronic health record systems.
• Must be able to provide own transportation to and from clients homes and/or other relevant organizations/agencies
• Bilingual preferred.

REQUIRED COMPETENCIES:

• Demonstrates advanced knowledge and application of human development and family life cycle in children and families.
• Knowledge of DSM-IV.
• Knowledge of managed care systems, CPSA systems, and AHCCCS/Title XIX medical Assistance screening.
• Knowledge of community resources.
• Must be organized and able to work in a diverse, multi-cultural environment.
• Effective written, oral and interpersonal communication skills.
• Must be organized with the ability to take direction, prioritize tasks, multi-task, and work independently.
• Ability to apply imagination and creativity to job duties and responsibilities.
• Must have ability to maintain confidentiality, and consistently exercise discretion and judgment.

RESPONSIBILITIES:

• Engages members and their families or legal guardians in service planning to meet the needs of children enrolled in the behavioral health system.
• Provides assessment, crisis intervention, individual, family and group services to children, youth and families. Identifies needs with families and completes service plan with member and family/guardian.
• Facilitates Child & Family Teams to review service needs, treatment planning progress, goal attainment and utilization of services and natural supports.
• Responsible for the coordination of a comprehensive array of services as well as the accompanying referral and administrative requirements for that service delivery.
• Provides positive, pro-active communication to other system partners related to care coordination needs.
  Attends and participates in team meetings.
  Participates in ongoing program planning and development.
• Maintains client records in accordance with regulatory, contractual and agency requirements.
• Provides complete documentation that accurately reflects services delivered in accordance with regulatory, contractual and agency requirements.
• Performs other duties as assigned, which are consistent with the general responsibilities of the position.
  

Essential Duties:

• Conducts thorough and ongoing child/family strengths and needs assessments, utilizing the program specific protocol.
• Develops and implements successful behavior management techniques specific to the family’s needs.
• Provides effective crisis management.
• Designs “behavioral contracts” with clients and families as necessary.
• Conducts educational activities that promote client understanding of treatment issues.
• Interfaces with Child Protective Services, the courts and other partners regarding child well-being, family stability and case planning.
• Plans for client discharge/termination, including helping the family plan and prepare.
• Links families to community resources.
• Maintains clinical records in a timely manner following agency standards.
• Is available to work after hours, weekends and on-call on a rotating basis.
• Performs other duties as assigned which are consistent with the general responsibilities of the position.
• Must drive and/or transport clients on behalf of Casa de los Niños.
• Maintains timely progress notes that reflect movement towards client goals.
• Provides or arranges for transportation of clients to appointments as necessary.
• Must drive on behalf of the agency

OTHER REQUIREMENTS:

• Must qualify for Department of Public Safety fingerprint clearance.
• Must be able to meet training and agency compliance requirements for the position.

Mental Requirements

• Ability to effectively communicate
• Ability to interact well with various levels of staff and with community partners and key stakeholders
• Ability to read, comprehend and interpret complex information and regulatory requirements
• Ability to learn automated electronic medical record system for record-keeping

Physical Requirements

• Active environment with visits to homes, schools, and community-based agencies.
• Must be able to climb stairs and move throughout facility/home.
• Frequent to moderate physical effort (lift/carry up to 25 lbs.).
• Moderate reaching, bending, stooping, kneeling or crouching.

OTHER RELEVANT INFORMATION:

Relationships

The Care Coordinator is directly supervised by a Team Lead, however the majority of the work is conducted as an independent practitioner in the field.

Working Conditions

The working conditions of the Care Coordinator vary greatly, due to the nature of in-home work.  Most of the time is spent traveling to and working in clients home.  The Care Coordinator may be exposed to any environmental or situational hazards that may occur in homes.  The remainder of the time is spent working in the office or in meetings at other agencies.

Level of Supervision

The Care Coordinator has a low level of supervision while on the job.  The Care Coordinator is alone when meeting clients in the community.  There is a safety check-in with the Team Lead at the end of the workday.  The Care Coordinator meets with the Team lead once a week for formal supervision and case staffing, and consults with the Clinical Director as needed.

 JOB IDENTIFICATION

             JOB TITLE:  Medical Assistant
            DEPARTMENT:  Behavioral Health Services
            WAGE CATEGORY: Non-exempt
            REPORT TO:  Medical Director
            WRITTEN BY:  Director, Behavioral Health Services
            APPROVED BY:  Executive Director
            DATE REVIEWED:  February 2010

Job Summary:

Under the supervision of the Medical Director and working closely with the Clinical Director and other Prescribers, the Medical Assistant is responsible for the direct support of medical management and administrative duties for prescribers for the behavioral health network. 

AGENCY EXPECTATIONS:

• Adheres to Agency Policies and Procedures
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues
• Demonstrates flexible and efficient time management skills and ability to prioritize work load
• Meets department productivity standards

QUALIFICATIONS:

Education & Experience:

• Must be 21 years of age (licensing requirement)
• Licensed Practical Nurse
• One year of nursing experience
• Bilingual in English and Spanish preferred

General:

• Ability to operate personal computer and telephonic communications equipment
• Must be computer literate with knowledge of Outlook and Microsoft Office applications (i.e. Word, Excel)
• Ability to read handwritten and printed documents and records
• Ability to perform analysis of information
• Ability to communicate clinical matters verbally and in writing
• Excellent oral and written communication- must speak clearly and persuasively in positive or negative situations.

 ESSENTIAL DUTIES:

• Provides coordination and screening of all medical service  needs
• Manages contacts from members/guardians related to prescription needs and medication re-fills.
• Reviews all medical provider notes for completion and accuracy, and ensures any poly pharmacy is addressed in the notes
• Reviews medical provider notes to ensure all lab work is ordered and received as indicated in the notes
• Follows up with consumers on missed appointment and re-schedules as necessary
• Works with Care Coordinators in assuring that prescriber appointments are filled
• Assist medical providers when they are on-site with patients and responsible for weight, height, blood pressure, growth chart recording, and other needs
• Completes Primary Care Provider confirmation documents and manages the flow of referral and communication paperwork  to referral sources
• Assists with the tracking and recording of adverse drug reactions
• Assists with the tracking and reporting of high risk medications monitoring
• Assists medical providers with prior authorization and recertification of need process for hospitalizations
• Manages medication storage and follows guidelines established by policy
• Tracks medication denials
• Assists Medical Director in Quality Management and Utilization activities
• All other job related duties as assigned.

OTHER REVELANT INFORMATION:

Relationships:  Reports to the Medical Director; works closely with the Clinical Director, Prescribers, and other Behavioral Health staff.

Working Conditions:  The working conditions for the Medical Assistant involves the potential for exposure to infectious and contagious diseases, body fluids including blood, and the potential for needle sticks.

Level of Supervision:  A moderate level of supervision is required for this position with frequent interaction with the Medical Director.

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