Casa de los Niños
JOB DESCRIPTION

JOB IDENTIFICATION

JOB TITLE: Family Visitation Services Supervisor
DEPARTMENT: Community Education & Family Support
DIVISION: Family Visitation Services
FLSA CATEGORY: Exempt
REPORTS TO: Visitation Programs Supervisor
WRITTEN BY: Human Resources Director
APPROVED BY: Department Director
DATE WRITTEN: June 25, 2009
DATE REVISED: May 16th, 2012

JOB SUMMARY: The FVS Supervisor is responsible for the supervision of the Family Visitation Services Program ensuring the provision of safe supervised visitation services for children in the care of Child Protective Services.  The FVS Supervisor provides training, support, performance management, performance evaluation, and direction to the activities of the Family Visitation Facilitator, and the Family Visitation Transportation positions.  The FVS Supervisor accepts and assigns CPS Case Referrals, intakes, ensures efficient implementation of services and testifies in Court as required.

QUALIFICATIONS: Requires a Bachelor’s Degree in social services, counseling or related field and at least two years supervisory experience; the ability to accurately interpret and convey Casa de los Niños policies and procedures to staff; the ability to interact in a professional manner with staff, clients, Court officials, and the general public through excellent written and verbal communication skills; and the ability to provide culturally sensitive services to a diverse client population.

JOB SPECIFICATIONS:

• Must withstand thorough investigation of prior employment, education, criminal contacts, health and related problems.
• Must provide proof of a valid Arizona driver’s license and agree to allow Casa de los Niños personnel to check all available driving records in this regard.
• Must have a valid Arizona driver’s license and meet coverage qualifications of the Casa de los Niños automobile insurance provider.
• Must have or arrange for an insured vehicle containing working seat belts sufficient in number as required on cases assigned.
• Must have a working knowledge of child development stages and demonstrated ability to manage children’s behavior as well as supportive parenting techniques.
• Must have a working knowledge of the stages of grief and loss associated with parental separation well as the concepts of the effects of trauma to children.
• Must be able to observe perceptively.
• Must be assertive, self-composed, self-assured, and able to exercise authority as necessary.
• Must be and remain objective.
• Must demonstrate good judgment.
• Must have and continue to develop good communication and interpersonal skills; must be able to understand and interpret non-verbal messages.
• Must be able and willing to follow through with minimal supervision.
• Must be patient and flexible.
• Must be flexible with work schedule and substitute for Family Visitation Facilitators to supervise visitation services when they are not available. May include weekend visitation services.
• Must be able to relate to all cultural, ethnic, socio-economic groups, and different lifestyles.  Bilingual ability may be required for some families.
• Must be willing and available to testify in Court if requested to do so.  Must be able to write concise summarization of visits for use by Child Protective Services, the Court, and others.
• Must maintain high ethical standards coupled with the honesty and willingness to put the child(ren)’s welfare above own or particular self-interests.
• Must be comfortable advocating for children and be able to refrain from taking sides.
• Must possess a working knowledge of the implications of substance abuse in a family as well as other emotional or psychological impairments.
• Must be adequately trained to perform the job requirements including provision of services to alleged victims of child sexual abuse or domestic violence.

AGENCY EXPECTATIONS:

• Adheres to Agency Policies & Procedures
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful demeanor
• Communicates regularly with Visitation Programs Supervisor
• Demonstrates flexible and efficient time management skills and ability to prioritize work load.
• Meets department productivity standards

ESSENTIAL DUTIES:

• Hires and provides training, support, performance management, performance evaluation, and direction to the activities of the Family Visitation Facilitator, and the Family Visitation Transportation positions.
• Implements case services for each client
• Testifies in Court as required
• Conducts staffing with Family Visitation Facilitators, Family Visitation Transporters, the Program Manager, and the Director of Community Education & Family Support.
• Schedules all staff positions
• Maintains confidential records of all clients
• Acts as the interface between CPS and the FVS program staff
• Responsible for editing visitation reports written by Family Visitation Facilitators
• Tracks end of month numbers for billing purposes and Quarterly reports
• May need to provide direct services to clients including transportation
• Oversees the maintenance of the visitation house

OTHER RELEVANT INFORMATION

RELATIONSHIPS:

• Provides program staff supervision
• Works closely with Visitation Programs Supervisor
• Testifies in Court as necessary

WORKING CONDITIONS:

• Works in an office environment

LEVEL OF SUPERVISION:

• Moderate

• Bachelor’s Degree in a field related to Behavioral Health.
• Two years of experience in the behavioral health field, preferably specific to the Tucson area in working with CPSA requirements.
• Experienced in training staff in behavioral health agencies on both clinical and administrative topic areas.
• Demonstrates technical and administrative knowledge as it relates to Quality Management and behavioral health audit requirements.
• Enjoys being a part of a team that works on a broad array of special projects based on identified administrative management needs.
• Proeficient in the use of Microsoft Office applications.
• Ability to create Excel spreadsheets, enter and manipulate data.
• Ability to operate personal computer and telephonic communications equipment.
• Ability to read handwritten and printed documents and records.
• Ability to communicate clinical matters verbally and in writing.
• Excellent oral and written communication skills.
• Must be at least 21 years of age and able to obtain a Class I Fingerprint Card as required by OBHL licensing.
• Must have valid Arizona driver’s license and meet coverage qualifications of agency automobile insurance provider.

• Acts as a role model within and outside the agency.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about department issues.
• Demonstrates flexible and efficient time management skills and ability to prioritize workload.
• Meets department performance/productivity standards.

• Responsible for the management of a comprehensive training program and tracking of staff training, including all requirements of the funding sources.
• Provides direct training for employees as well as coordinates training with other content experts.
• Responsible for the scheduling of New Employee Orientation modules.
• Gains and utilizes Best Practice clinical methods and helps coach and mentor staff in the application of these methods in their clinical practice.
• Completion of Behavioral Interviewing and Motivational Interviewing training and the ability to train and coach staff in the models.
• Works as part of a team on Special Projects as identified by the Director.
• Meets regulatory requirements for staff qualifications as related to OBHL licensing including privileging, credentialing, tacking of staff qualification requirements for audits.
• Develop processes to identify, assign and track staff attendance at specific required orientation trainings
• Prepare and submit annual Training Plan to funding source and perform and monitor deliverables in that plan
• Prepares and submits the annual Cultural Plan to funding source and performs and monitors deliverables on that plan
• Performs as the primary liaison for various CPSA committees and for training and culture audits
• Works as part of the team in data review, collection and analysis in special project management.
• Attends and participates in Quality Management Council meetings.
• Participates in compliance reporting for training, culture, and staffing inventories.
• Develops stakeholder relationships in managing and implementing Special Projects.
• Other duties as assigned.

OTHER RELEVANT INFORMATION

• Reports to Director, Behavioral Health Services.

• Access to confidential information.

• Moderate; non-hazardous.

• Low to moderate.

JOB IDENTIFICATION

JOB TITLE: Nurse Supervisor
DEPARTMENT: Community Education & Family Support
DIVISION: Nurse Family Program
WAGE CATEGORY: Exempt
REPORTS TO: Director, Community Education & Family Support
WRITTEN BY: Director, Community Education & Family Support
APPROVED BY: Executive Director
DATE REVISED: April 2009
PAY RATE: DOE

JOB SPECIFICATIONS

JOB SUMMARY: Nurse-Family Home Visitation Program is a home visiting program that is collaboration between Casa de los Niños and Easter Seals Blake Foundation. . One primary purpose of the NFHVP Nurse Supervisor role is to work within the local community and lead agency structure to assure that the program becomes an implementation site of the national Nurse Family
Partnership, a research based program that has demonstrated to significantly improve critical outcomes for at risk women and their children.. Another primary purpose of the NFP Nurse Supervisor is using principles of supervision, reflective practice, and staff development, to provide primary support and appropriate oversight to the Nurse Home Visitors, and Community Health Workers
to build and model a strengths-based, client-centered culture.

QUALIFICATIONS:

• Bachelor’s Degree in Nursing required
• Master’s Degree in Nursing or closely related field preferred
• Current nursing license (in good standing)

AGENCY EXPECTATIONS:

• Acts as a role model within and outside the Agency
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues
• Demonstrates flexible and efficient time management skills and ability to prioritize work load
• Meets department productivity standards

EXPERIENCE:

• Provided maternal/child health services, particularly in community setting
• Program management and one-on-one supervision
• Worked with diverse populations, communities, and organizations
• Two years supervisory experience

ESSENTIAL DUTIES:

Administrative Responsibilities
Staffing and Education

• Oversee the recruitment and hiring of all Nurse Home Visitors, Community Health Workers and Administrative Assistant staff ensuring that they can implement the NFHVP philosophy and model.
• Ensure that all staff, including supervisor, attend all required NFP education sessions as outlined in the pre-training materials.
• Assess and develop strategies to address knowledge and skill needs of home visitors and support staff.
• Provide adequate orientation and study time to remediate gaps in necessary knowledge and skill.
• Assign client caseloads and monitor home visitor’s ability to build and manage caseload.
• Provide useful developmental feedback, and confront and resolve issues.
• Build confidence and skill of home visitors.
• Provide supervision and evaluation of NFHVP home visitors and Administrative Assistant staff (including annual leave, annual review, disciplinary action, etc.)
• Provide One-on-One weekly supervision to all direct reports during their first three months of employment.
• Determine One-on-One staff supervision schedule following the completion of their first three months; must be at least monthly.
• Provide group supervision/team meeting at least monthly.

Budget and Contracts

• Become familiar with and actively participate in the preparation and monitoring of the NFHVP budget to ensure appropriate use of funds.
• Plan and expend budget to ensure compliance with fidelity to NFP model and contract agreements.
• Understand and actively participate in monitoring NFHVP contract with the agency.
• Proactive with local, state, and national issues that may affect sustainability of program.
• Community awareness, support and referrals, and referral systems based on agency policy, actively participate in, chair, or coordinate all NFHVP community coalition/advisory board
  meetings.
• Develop and maintain community referral sources for the NFHVP Program.
• Develop and implement external and internal systems to assure timely receipt and disposition of referrals to and from the NFP.

NFP Infrastructure

• Utilize agency policies and procedures or develop needed policy and procedure to guide implementation.
• Develop and maintain appropriate materials for the community and client.
• Oversee the allocation and design of space for NFP materials to be stored.
• Develop an adequate budget for appropriate materials, gifts, and incentives for program clients.
• Manage organizational structure and systems adequately so that home visitors may stay focused on clients.

Quality Improvement and Evaluation

• Oversee and ensure timely and accurate data input and utilization of the web-based CIS reports and other reports available through NFP.
• Read and interpret CIS reports; shares appropriately with team and partners.
• Ensure implementation of Quality Improvement and strategies.
• Develop methods for ongoing assessment of staff development needs; compare available data to structure appropriate continuing education and guidance of staff.
• Provide routine surveillance of potential patient care incidents.
• Evaluate implementing agency outcomes and interventions.

Create and Maintain NFP Culture

• Ability to maintain relationship based on trust, support and growth with team colleagues and community members.
• Ensure that supervision of NFHVP home visitors utilizes principles and concepts of the parallel process and reflective practice (modeling therapeutic relationships, change theory, self efficacy, client-centered, strength based, and solution focused approaches).
• Become familiar and comfortable with principles and concepts of parallel process and reflective practice.
• Develop and implement regular reflective practice supervision within the program and conduct field visits, both with frequency recommended by NFP.
• Ensure that own reflective practice and ongoing professional and personal development needs are addressed.
• Provide regular case conferences and team meetings as recommended by NFP.
• Effectively assist home visitors in analyzing complex problems and case situations.

OTHER RELEVANT INFORMATION

RELATIONSHIPS:

• The Nurse Supervisor reports to the Director of Community Relations & Family Support; provides supervision for the Nurse Home Visitor, Community Health Worker and Administrative Assistant positions.
• The Nurse Supervisor works with counter-position from the Easter Seals Blake Foundation; all outside agencies appropriate to the families being served and is a member of the Family Services Department team.

AUTHORITY:

• The Nurse Supervisor has the authority to make decisions regarding the supervision and implementation of the Nurse-Family Partnership Program.
• Limits to this authority include reporting major critical incidents and events which may require media coverage.

WORKING CONDITIONS:

• See personnel file for signed forms on risks to this job.

LEVEL OF SUPERVISION:

• Low

JOB IDENTIFICATION

JOB TITLE: Nurse Home Visitor
DEPARTMENT: Community Education & Family Support
DIVISION: Nurse Family Program
WAGE CATEGORY: Non-exempt
REPORTS TO: Nurse Supervisor
WRITTEN BY: Director, Community Education & Family Support
APPROVED BY: Executive Director
DATE REVISED: April 2009
PAY RATE: $ 28/hr

JOB SPECIFICATIONS

JOB SUMMARY: The Nurse-Family Home Visiting Program Nurse Home Visitor (NFHVP) is responsible for providing comprehensive community health nursing services to women and their families eligible for the NFHVP Program.  The Nurse Home Visitor is responsible for maintaining the highest standards in clinical nursing practice and adherence to the Nurse-Family Partnership (NFP) model, and to policies, procedures, guidelines and standards of NFP and of the lead agency.

QUALIFICATIONS:

• BSN preferred
• Current RN license (in good standing) required.
• Current CPR required.
• Two years recent experience in maternal/child health, public health, home visiting or mental/behavioral nursing preferred.
• Home visiting experience preferred.
• Excellent written and verbal communication skills.
• Basic computer skills.
• Valid Arizona driver’s license and insured automobile required.
• Must qualify for coverage through the agency’s Automobile Liability Insurance.
• Must be able to work a flexible schedule including some evenings and weekends.

AGENCY EXPECTATIONS:

• Acts as a role model within and outside the Agency
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues
• Demonstrates flexible and efficient time management skills and ability to prioritize work load
• Meets department productivity standards

ESSENTIAL DUTIES:

Basic Job Functions

• Provides home visits to women and their families eligible for the NFHVP Program.
• Adheres to the NFHVP model of home visitation.
• Carries a case load of up to 25 clients.

Administrative

• Supports policies, procedures, guidelines and standards of NFHVP and the lead agency.
• As requested/required, participates in community coalition in support of NFP.
• As requested/required, promotes public awareness of NFHVP.
• Develops and maintains community relationships to support client referrals.

Clinical

• Completes all required NFP education.
• Successfully achieves reliability with NCAST Feeding and Teaching Scales.
• Develops therapeutic relationships with women and their families in a home visiting environment.
• Performs home visiting in accordance with the NFP model and guidelines.
• Assesses physical, emotional, social and environmental needs of women and their families as they relate to the NFP domains.
• Assists women and their families in establishing goals and outcomes.
• Provides education, support and referral resources in assisting women and their families in attaining their targeted goals.
• Consults and collaborates with other professionals involved in providing services to women and families.
• Actively engages in skill building to meet all NFP Nurse Home Visitor competency requirements.
• Meets with NFHVP Nurse Supervisor weekly for clinical supervision.
• Utilizes reflective practice in supervisory sessions.
• Schedules joint home visits with NFHVP Nurse Supervisor every four months.
• Attends and participates in bi-weekly case conferences.
• Attends and participates in bi-weekly staff meetings.
• Provides information to support staff for timely and accurate data input to the NFP CIS.
• Cooperates in review and analysis of the CIS reports for achievements and areas for improvement.
• Participates in quality improvement efforts.
• Maintains confidentiality.
• Documents appropriately.
• Performs related duties as assigned or required.

Team

• Understands supports and coaches others in the NFHVP vision, mission and model.
• Represents the NFHVP vision, mission and model in actions and verbally to both internal and external customers and colleagues.
• Assists in creating a positive work environment that promotes productivity, mentoring, teamwork and cooperation.
• Elicits and considers differing viewpoints when analyzing issues.
• Recognizes accomplishments of team members.

Communication

• Maintains clear, effective, open, honest communication with both internal and external customers and colleagues.
• Creates, maintains and supports a safe environment for open discussion.
• Maintains confidentiality.
• Seeks and responds appropriately to feedback.

Professional Development

• Accurately assesses own learning needs and develops strategies to meet them.  Motivated to utilize computer for long-distance learning.
• Stays informed of current health care developments to provide safe, quality nurse home visiting services.
• Establishes and records progress toward annual goals.

OTHER RELEVANT INFORMATION

RELATIONSHIPS:

• The Nurse Home Visitor reports to the Nurse Supervisor.
• Works with assigned families, other department team members.
• Members of the Easter Seals Blake Foundation Nurse-Family Home Visiting Program team and outside agencies as appropriate to the assigned client families.

AUTHORITY:

• The Nurse Home Visitor has authority to make decisions regarding families on his/her caseload within the scope of the job responsibilities.
• The Nurse Home Visitor must seek supervision regarding these decisions; and he or she must consult the Program Supervisor before making decisions regarding reports to CPS or police (unless immediate and imminent danger exists).

WORKING CONDITIONS:

• See personnel file  for signed forms on risks to this job.

LEVEL OF SUPERVISION:

• Moderate.

The Nurse-Family Partnership (NFP) Program at Casa de los Niños, an in-home prevention program that helps
transform the lives of vulnerable mothers, had their first graduating class.  Sixteen of these first time mothers enrolled
before they were 7 months pregnant – 91% of these moms delivered healthy babies and have demonstrated good, healthy parenting skills for their children.  We saw a significant decrease in smoking, alcohol and substance use, and 96% of the infants are current on immunizations!

It is clear that the relationship between mother and nurse provides the foundation for strong families, and lives
are forever changed – for the better.

But, there is still work to be done.  We have a crisis in foster care in this state.  You may have heard in the past that it is nearly impossible to find placements for teens, school aged kids, and sibling groups and that siblings are being separated in foster care…that is still true.  But now, we have an even bigger problem.  Pima County is out of beds for children of all ages.  Within the last two weeks our foster care program received requests to find homes for a 2-year old boy and a 4-month old girl that no one in Pima County could place. When there is no foster home for kids like this, they end up staying longer in our shelter, or sent out of the area, making reunification work that much harder.  We currently have 172 kids in 87 Casa de los Niños Foster Care homes and we are doing everything we can to identify new foster homes and provide the training and resources these families need to accept children – but it is a slow process.

So, how do we fix this problem?  We stay the course and remain true to the mission of Casa de los Niños to prevent abuse before is happens.  All of the children I mentioned in the news about our Nurse-Family Partnership could very likely have ended up on the path of abuse, neglect, shelter and foster care rather than home, living with their parents in a safe, healthy environment.  It is estimated that every dollar spent in prevention can yield as much as a twenty-five dollar return in savings. These programs change the life trajectories for both mother and child, benefiting multiple generations. 

Your gifts are an investment in the future and are truly making a difference.  Thank you so much for your commitment and support.

JOB IDENTIFICATION

JOB TITLE: Parent Aide
PROGRAM: Parent Aide Services
DEPARTMENT: Community Education & Family Support
WAGE CATEGORY: Non-exempt
REPORT TO: Parent Aide Services Program Supervisor and/or Parent Aide Team Lead
WRITTEN BY: Director, Community Education & Family Support
APPROVED BY: Executive Director
DATE REVISED: June 2011
PAY RATE: DOE

JOB SUMMARY: The Parent Aide works in conjunction with the Parent Aide Services Program Supervisor and CPS to assure implementation of a spectrum of support services, instruction and assistance to parents/caregivers to improve their skills and ability to fulfill parenting roles and responsibilities. Support services include, but are not limited to, addressing safety threats and risks; parenting skills training, education and training in activities related to home management; arrangement and supervision of visits for children in out of home placements; scheduling and providing transportation; attending case staffings and court hearings as requested; and resource referral and access. Fully understands and complies with Parent Aide contractual obligations and policies. Collaborates with other community agencies working with the family. This position reports directly to the Parent Aide Services Program Supervisor and/or Parent Aide Team Lead.

QUALIFICATIONS:

• Must be at least 21 years old, have a high school diploma or GED, and at least three years direct family support and family visitation experience; or an Associates’s degree and related experience in psychology, counseling, social work, or related behavioral health field.
• Must complete 15 hours of specialized training prior to providing services and an additional 24 hours annually thereafter as well as training on use of the CHILDS database.
• Must have the ability to interact in a professional manner with staff, clients, CPS staff, Court officials and the general public.
• Must possess the knowledge of family dynamics and the provision of family centered services.
• Must possess the ability to interact and relate well with families from a variety of different lifestyles, backgrounds and ethnicities; understanding of diverse parenting styles, experience working with complex multi-problem families.
• Must possess the ability to facilitate visitations using coaching, modeling and mentoring interventions.
• Must possess the knowledge of and ability to access community resources including public behavioral health.
• Bilingual capabilities preferred.

JOB RESPONSIBILITIES:

• Ability and attitude to work and respond to the needs of a culturally diverse population including possessing knowledge of and sensitivity to cultural differences.
• Ensure all services provided are culturally relevant and linguistically appropriate.
• Must withstand thorough investigation of prior employment, education, criminal contacts, health and related problems.
• Must provide proof of a valid Arizona driver’s license, agree to allow Casa de los Niños personnel to check all available driving records and meet coverage qualifications of the Casa de los Niños automobile insurance provider.
• Must have or arrange for an insured smoke-free vehicle containing working seat belts and have knowledge and ability to properly install child restraint seats (in accordance with A.R.S. § 28-907) as required on cases assigned.
• Must maintain current CPR training.
• Must have a working knowledge of child development stages and demonstrated ability to manage children’s behavior as well as supportive parenting techniques.
• Must have a working knowledge of the stages of grief and loss associated with parental separation as well as the concepts of the effects of trauma to children.
• Must be able to observe perceptively.
• Must be assertive, self-composed, self-assured, and able to exercise authority as necessary.
• Must be and remain objective and demonstrate good judgment.
• Must have and continue to develop good communication and interpersonal skills; must be able to understand and interpret non-verbal messages.
• Must be able and willing to follow through with moderate supervision.
• Must be able to relate to all cultural, ethnic, socio-economic groups, and different lifestyles. Bilingual ability required for some families.
• Must be willing and available to testify in Court if requested to do so.
• Must maintain high ethical standards coupled with the honesty and willingness to put the child (ren)’s welfare above own or particular self-interests.
• Must be comfortable advocating for children and be able to refrain from taking sides.
• Must possess a working knowledge of the implications of substance abuse in a family as well as other emotional or psychological impairments.
• Must be adequately trained to perform the job requirements including provision of services to alleged victims of child sexual abuse or domestic violence.
• Flexibility in scheduling (able to work nights and weekends) to accommodate the needs of the family’s schedule.
• Ability to work effectively on a family support team and to work well independently.
• Extensive knowledge of and access to community resources. Knowledge in family life skills. Knowledge of child development and milestones. Knowledge of family dynamics, including multi-problem families, and family centered services. Knowledge of appropriate discipline techniques.
• Ability to deescalate hostile situations. Ability to communicate effectively both orally and in writing.
• Must be able to write concise summarization of visits for use by CPS, the Court, and others.
• Experience in working with at-risk children and their families.
• Familiar with Arizona mandated reporter law. Familiar with how to access Title XIX services.
• Knowledge of evidence based or informed practices on parenting skills.
• Must be proficient with CHILDS system to enter case notes or other required documentation.
• Must be computer literate (Microsoft Office, Word, Outlook, Excel, E-mailing).

ESSENTIAL DUTIES:

• Coordinates all Parent Aide activities for assigned case families.
• Assures full compliance with all reporting requirements according to contract requirements including Parent Aide Assessment Reports, Monthly Progress Reports, supervised Visitation Summary Reports, and Final Reports.
• Participates in daily activities essential to the completion of program objectives including, but not limited to, family assessment, home-based family support and parental skills training, case coordination, case plan development, and documentation of services.
• Regularly attends and actively participates in the collaborative supervisor team meetings and supports all collaborative efforts.
• Collaborates with other community agencies working with the family including participating in staffings when invited to do so (i.e. TDM, CFT, CPS
  Case Plan staffing, etc.)
• Attends and participates in all scheduled seminars and inservice trainings.
• Completes all DCYF Specialized Parent Aide Training required, CHILDS training and at least 15 hours of continuing education training upon hire and annually
  thereafter.
• Provides direct services to clients including transportation.
• Maintains confidential records for all clients.
• Completes initial meeting with client, at client’s home to gather information needed for completion of an Assessment Report which shall depict the objectives to be
  achieved, prioritize parent skills tasks to be provided and develop timelines. Maintain a log for face to face contact.
• Conducts home visits, a minimum of two hours per week, to continually assess family’s needs and promote positive parenting skills. Observes and documents client’s
  parenting skills and provides coaching to increase parent information and skill level.
• Provides instruction to client through role modeling, individual teaching, demonstration and group training in areas such as child development; effective parenting; child safety; nutrition; problem solving; decreasing social isolation; balancing the needs of the parent(s) and child(ren); home maintenance; personal hygiene; time management; securing housing; community resources; household budgeting; and job training.
• Coordinates community services.
• Acts as positive role model.
• Provides and/or arranges transportation for family as approved and requested by CPS.
• Exercises effective decision-making and critical thinking strategies.
• Performs additional related duties as assigned or required.

AGENCY EXPECTATIONS:

• Adheres to Agency Policies & Procedures.
• Acts as a role model within and outside the agency.
• Maintains a positive and respectful demeanor.
• Communicates regularly with direct supervisor.
• Demonstrates flexible and efficient time management skills and ability to prioritize work load.
• Meets department productivity standards.

OTHER RELEVANT INFORMATION

RELATIONSHIPS:

• Reports directly to Parent Aide Services Program Supervisor and/or
  Parent Aide Team Lead.
• Working relationship with community coalitions.
• Working relationship with other social service agencies, community resources, and local school districts.

AUTHORITY:

• The Parent Aid has authority to make decisions regarding families on his/her caseload within the scope of the job responsibilities.

WORKING CONDITIONS:

• See personnel file for signed forms on risks to this job.

LEVEL OF SUPERVISION:

• Moderate

JOB IDENTIFICATION

JOB TITLE: Assistant Foster Program Supervisor
DEPARTMENT: Community Education and Family Support
DIVISION: Foster Care
WAGE CATEGORY: Exempt
REPORTS TO: Foster Care Program Supervisor
WRITTEN BY: Foster Care Program Supervisor
APPROVED BY: Director of Community Education and Family Support
DATE REVISED: April 2011
PAY RATE: DOE

JOB SPECIFICATIONS

JOB SUMMARY: The Lead Foster Family Support Specialist is responsible for supporting District II Foster Care staff, outreach with community leaders, governmental agencies and potential parents. Coordinates recruitment activities; completes home evaluations/reevaluations; provides training; carries a partial ongoing caseload and facilitates parent support groups.  Compiles bed availability reports, client census sheet, monthly child placement record for billing and other agency requested utilization reports.  Designated power user for DES online licensing program, Quick Connect, assigns user accounts. Power user for agency database, Act4Kids. Shared responsibility for training/mentoring new employees. Facilitates team meetings when Supervisor is not available. Acts as the primary contact for DES placements.

QUALIFICATIONS:

• The position requires a bachelor’s degree with at least 2 year experience in foster care and demonstrated skills, in the major job categories including supervision, managing teams and motivating staff.
• Must demonstrate proficiency in the areas of engaging the family and child; providing acceptable methods of in-home family support; knowledge and skill in both individual and family group processes; and supporting the treatment plan for therapeutic programs.
• Must demonstrate knowledge and application of the cultural situations involved in the treatment of the child and family.
• Must demonstrate proficiency in the timely and accurate maintenance of clinical records according to agency standards, appropriate professional boundaries and ethics specific to the agency and professional position/certification; understanding and complying with agency policies and procedures including behavior management, ethics and documentation.
• Must demonstrate proficiency in the professional, timely interacting with internal and external customers and community professional and knowledge of community resources; educational activities and training, including behavior management and life skills; positive parenting skills, and referral sources; adult training in group settings, agency curricula and general public awareness.
• Must demonstrate proficiency in working in a team environment including other professions.
• Must demonstrate proficiency in providing timely, accurate and complete required periodic home evaluations/re-evaluations and on-going monitoring visits; knowledge and application of licensing and certification regulations, evaluating changing home environment and recommending appropriate corrective action when needed.
• Must have a valid Arizona driver’s license and meet coverage qualifications of the Casa de los Niños automobile insurance provider.

ESSENTIAL DUTIES:

• Supervision of assigned staff.
• Initial and Ongoing Training/Mentoring of new and existing foster care employees.
• In the absence of the Program Supervisor, assumes the duties and responsibilities of the Program Supervisor.
• Outreach to community leaders for that segment of the community assigned to educate them regarding the problem of waiting children and plan for a community response.
• Outreach to the governmental agencies to identify waiting children and solicit input, support and referrals.
• Facilitate the development of the communities’ strategies for recruitment of foster care families.
• Coordinate and conduct recruitment activities, home studies and training for foster care families.
• Coordinate and/or conduct matching procedures for children and families.
• Maintain client records in compliance with Casa and governmental requirements.
• Coordinates the facilitation of foster parent support groups.
• Prepare activity summaries for contract and grant reporting requirements.
• Coordinates foster care placements for District II.
• Participate in Casa committees as assigned.
• Must obtain and maintain certification in First Aid, CPR and agency approved crisis intervention training.
• Must obtain 48 hours of job competency training in first year of employment and 24 hours each year thereafter.
• Must drive on behalf of the agency and may be required to transport clients to and from appointments, meetings and/or other relevant errands.

OTHER RELEVANT INFORMATION

RELATIONSHIPS:

• Reports to the Foster Care Program Supervisor
• Works with Foster Family Support Specialists as a team leader
• Recruits, licenses, monitors and supports foster families
• Representative to the community and governmental representatives

AUTHORITY:

• The Lead Foster Family Support Specialist has authority to make decisions regarding District II foster families.
• The Lead Foster Family Support Specialist also has authority to make decisions regarding the District II foster care team and at the discretion of the Foster Care Program Supervisor will make decisions regarding the Foster Care Program.

WORKING CONDITIONS:

• The working conditions of the Lead Foster Family Support Specialist vary greatly, due to the nature of the in-home work.  Much of the time is spent traveling to and working in clients home.
• The Lead Foster Family Support Specialist may be exposed to any environmental or situational hazards that may occur in homes. The remainder of the time is spent working in the office or in meetings at other agencies.
• The Lead Foster Family Support Specialist must be available to the Foster Care Program Supervisor for questions or concerns.
• The Lead Foster Family Support Specialist is on-call by cell phone 24 hours a day during weekdays and as scheduled on weekends for clients.

LEVEL OF SUPERVISION:

• Low

Casa de los Niños
JOB DESCRIPTION

JOB IDENTIFICATION

JOB TITLE: Foster Care Program Supervisor
DEPARTMENT: Community Education and Family Support
DIVISION: Foster Care
WAGE CATEGORY: Exempt
REPORTS TO: Director of Community Education and Family Support
WRITTEN BY: Joanne Karolzak
APPROVED BY: Susie Huhn
DATE REVISED: April 2012
PAY RATE: DOE

JOB SPECIFICATIONS

JOB SUMMARY: The Foster Care Program Supervisor oversees and coordinates services of the Casa de los Niños Foster Care Program.

JOB RESPONSIBILITIES: The position requires an MSW and post-master’s degree work in a helping profession with experience in the areas of child welfare, mental health and crisis intervention.  Must be able to provide culturally responsive services to a diverse population and to model and train same.  Effective verbal, written, and organizational skills are essential, as is the facility to maintain focus on given tasks in the midst of numerous demands.  The ability to interact in a professional manner with staff, community professionals and general public are also necessary to the position.  The position includes occasional interaction with children that could include picking up a child as heavy as 40 pounds. Must have a valid Arizona driver’s license and meet coverage qualifications of the Casa de los Niños automobile insurance provider.

ESSENTIAL DUTIES: The Foster Care Program Supervisor oversees the Foster Care Program by accomplishing the following responsibilities.  He or she:

• Possesses the ability and attitude to work and respond to the needs of a culturally diverse population.
• Hires, supervises, and evaluates Foster Care Program employees.
• Supervises social work students’ fieldwork at both bachelor and master levels.
• Supervises or accomplishes admission assessments and discharge summaries for each child in residence.  In addition causes social histories to be developed on all voluntarily admitted children.
• Supervises the accurate recording of appropriate and pertinent information into each family’s electronic and paper charts.
• Supervises or provides orientation for potential Foster Parents inquiring about additional information about Foster Care.
• Supervises Foster Family Support Specialists
• Supervises Foster Family Recruiter/Trainer
• Provides crisis intervention counseling to children and Foster Parents when needed.
• Attends in-house meetings of the Community Education and Family Support Management Team and the Casa de los Ninos All-Staff Meeting.
• Offers pertinent in-service education to Casa staff.
• Is available to speak or present on child welfare issues and participates in various community activities as appropriate
• Prepares written reports related to the Foster Care Program as requested.
• Determines the daily number of admissions available in the Foster Care Program.
• Prepares monthly statistics as required including, but not limited to a comprehensive list of those seeking placement at Casa, but who were unable to be accommodated.
• Oversees and administers the accreditation requirements for the Foster Care Program.
• Performs other duties as assigned.
• Must drive and/or transport clients on behalf of Casa de los Niños.

In addition, the Foster Care Program Supervisor coordinates social services to the children and families served by the residential program by accomplishing the following duties shared with other Social Work staff. He or she:

• Advocates for Casa’s Foster Families and the children placed in their homes.
• Contributes to the service plan for each child by participation in staffings as needed.
• Attends appropriate community staffings that concern children in Foster Care with Casa de los Niños.
• Provides information and referral to Foster Families and the community.
• Coordinates the exchange of information with Child Protective Services children admitted into Foster Care by the State.
• Acts as liaison between Casa de los Niños and children’s legal representation and Court Appointed Special Advocates.
• Provides legal testimony for cases involving Casa de los Niños’ Foster Care Program if necessary.

OTHER RELEVANT INFORMATION

RELATIONSHIPS:

• The Foster Care Program Supervisor works closely with the Director  of Community Education and Family Support, and interacts regularly with  other members of both the Residential Management Team and all prevention  services.
• The Foster Care Program Supervisor has regular contact with the  Specialists, Shift Managers and Primary Care Workers.
• He or she is responsible for the direct supervision of Foster Family  Support Specialists, Foster Family Recruiter/Trainer and student interns  within the Foster Care Program.

AUTHORITY:

• The Foster Care Program Supervisor’s authority is exercised under the direct supervision of the Director of Community Education and Family Support.

WORKING CONDITIONS:

• The nature of the position involves a stimulating work environment within which several  tasks may be underway at any given time.
• Facility in electronic and paper record keeping is essential.

LEVEL OF SUPERVISION:

• A low level of supervision is required  although frequent interaction with Director of Community Education and Family Support is expected.

There is absolute proof of the cost to us all from the excess utilization of our healthcare system. Research at Ohio State University revealed that the costs for women reporting physical abuse during childhood were 22% higher than costs for women reporting no abuse.  Let’s take a moment to do the math: take this excess cost – about $500 – multiplied by the number of adult women in the US (about 110 million) and the prevalence of self-reported physical abuse from this study and others, ranging from 19-34 percent, then the excess healthcare costs associated with childhood physical abuse for women in the US is between $10.4 and $18.7 billion per year.

I will not go into the costs for men – which are higher because of the higher rate of self-reported abuse – or the excess medical expenditures for other types of abuse (sexual and emotional), but suffice it to say, the economic impact on our healthcare system is even greater.  And, I won’t take the time here to outline the costs when these people do not have access to private health insurance, but we all know who carries that burden – all of us.

So, as we think about these outcomes and the burden on our society, I encourage us all to continue to focus on the true remedy for this problem – prevention.

JOB IDENTIFICATION

JOB TITLE:  Care Coordinator I
PROGRAM: Behavioral Health Services
DEPARTMENT: Behavioral Health Services
FLSA CATEGORY: Non-exempt
REPORTS TO: Team Lead
WRITTEN BY: Director, Behavioral Health Services
APPROVED BY: Executive Director
DATE REVIEWED: January 2010
PAY RATE: $14.65 – $19.71

JOB SUMMARY:

The Care Coordinator I is responsible for the comprehensive coordination of behavioral health services for children who have complex psychosocial needs and support to their parents and guardians. The position provides individual, family and group services to children, youth, and families.  The Care Coordinator facilitates Child & Family Teams and engages members and their families in recovery oriented treatment planning. The Care Coordinator will carry an assigned caseload and will deliver services singly or as part of a team and maintain accurate and timely clinical service records, prepare and provide accurate reports; and submit data in an accurate and timely manner. Will have a reasonable case load and work in a professional team environment. Some positions require variable schedules including evening and weekend hours.

AGENCY EXPECTATIONS:

• Adheres to agency Policies & Procedures
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful manner with all contacts
• Communicates regularly with supervisor about department/group issues
• Demonstrates flexible and efficient time management skills and ability to prioritize workload
• Meets department productivity standards

QUALIFICATIONS:

• Must be 21 years of age (licensing requirement).
• Bachelor’s degree and six weeks of behavioral health work experience and able to pass a skills assessment
• An Associate’s Degree or HS Diploma may be considered with relevant behavioral health experience
• Behavioral health work experience may be paid, volunteer, or internship experience working with persons with a mental health diagnosis, emotional impairment, or at risk categories
• Possess a valid Arizona driver license and be insurable under the agency automobile policy.
• Must be computer literate with knowledge of Outlook and Microsoft Office programs (i.e. Word, Excel) and ability to learn electronic health record systems.
• Must be able to provide own transportation to and from clients homes and/or other relevant organizations/agencies
• Bilingual preferred.

REQUIRED COMPETENCIES:

• Demonstrates basic knowledge and application of human development and family life cycle in children and families.
• Knowledge of managed care systems, CPSA systems, and AHCCCS/Title XIX medical Assistance screening.
• Knowledge of community resources.
• Must be organized and able to work in a diverse, multi-cultural environment.
• Effective written, oral and interpersonal communication skills.
• Must be organized with the ability to take direction, prioritize tasks, multi-task, and work independently.
• Ability to apply imagination and creativity to job duties and responsibilities.
• Must have ability to maintain confidentiality, and consistently exercise discretion and judgment.

RESPONSIBILITIES:

• Engages members and their families or legal guardians in service planning to meet the needs of children enrolled in the behavioral health system
• Under the direction of a qualified Behavioral Health Professional or Technician, provides individual, family and group services to children, youth and families. Identifies needs with families and completes service plan with member and family/guardian.
• Facilitates Child & Family Teams to review service needs, treatment planning progress, goal attainment and utilization of services and natural supports.
• Responsible for the coordination of a comprehensive array of services as well as the accompanying referral and administrative requirements for that service delivery.
• Provides positive, pro-active communication to other system partners related to care coordination needs.
• Attends and participates in team meetings.
• Participates in ongoing program planning and development.
• Maintains client records in accordance with regulatory, contractual and agency requirements.
• Provides complete documentation that accurately reflects services delivered in accordance with regulatory, contractual and agency requirements.
• Performs other duties as assigned, which are consistent with the general responsibilities of the position.

ESSENTIAL DUTIES:

Conducts thorough and ongoing child/family strengths and needs assessments, utilizing the program specific protocol.

• Develops and implements successful behavior management techniques specific to the family’s needs.
• Provides effective crisis management.
• Designs “behavioral contracts” with clients and families as necessary.
• Conducts educational activities that promote client understanding of treatment issues.
• Interfaces with Child Protective Services, the courts and other partners regarding child well-being, family stability and case planning.
• Plans for client discharge/termination, including helping the family plan and prepare.
• Links families to community resources.
• Maintains clinical records in a timely manner following agency standards.
• Is available to work after hours, weekends and on-call on a rotating basis.
• Performs other duties as assigned which are consistent with the general responsibilities of the position.
• Must drive and/or transport clients on behalf of Casa de los Niños.
• Maintains timely progress notes that reflect movement towards client goals.
• Provides or arranges for transportation of clients to appointments as necessary.
• Must drive on behalf of the agency

OTHER REQUIREMENTS:

• Must qualify for Department of Public Safety fingerprint clearance.
• Must be able to meet training and agency compliance requirements for the position.

Mental Requirements

• Ability to effectively communicate
• Ability to interact well with various levels of staff and with community partners and key stakeholders
• Ability to read, comprehend and interpret complex information and regulatory requirements
• Ability to learn automated electronic medical record system for record-keeping

Physical Requirements

• Active environment with visits to homes, schools, and community-based agencies.
• Must be able to climb stairs and move throughout facility/home.
• Frequent to moderate physical effort (lift/carry up to 25 lbs.).
• Moderate reaching, bending, stooping, kneeling or crouching.

OTHER RELEVANT INFORMATION:

Relationships

The Care Coordinator is directly supervised by a Team Lead, however the majority of the work is conducted as an independent practitioner in the field.

Working Conditions

The working conditions of the Care Coordinator vary greatly, due to the nature of in-home work.  Most of the time is spent traveling to and working in clients home.  The Care Coordinator may be exposed to any environmental or situational hazards that may occur in homes.  The remainder of the time is spent working in the office or in meetings at other agencies.

Level of Supervision

The Care Coordinator has a low level of supervision while on the job.  The Care Coordinator is alone when meeting clients in the community.  There is a safety check-in with the Team Lead at the end of the workday.  The Care Coordinator meets with the Team lead once a week for formal supervision and case staffing, and consults with the Clinical Director as needed.

Casa de los Niños
JOB DESCRIPTION

JOB IDENTIFICATION

JOB TITLE: Care Coordinator II
PROGRAM: Behavioral Health Services
DEPARTMENT: Behavioral Health
FLSA CATEGORY: Non-exempt
REPORT TO: Team Lead
WRITTEN BY: Director, Behavioral Health
APPROVED BY: Executive Director
DATE REVIEWED: January 2010
PAY RATE: $14.65 – $19.71

JOB SUMMARY:
The Care Coordinator II is responsible for the comprehensive coordination of behavioral health services for children who have complex psychosocial needs and support to their parents and guardians. The position provides assessment, crisis intervention, individual, family and group services to children, youth, and families.  The Care Coordinator facilitates Child & Family Teams and engages members and their families in recovery oriented treatment planning. The Care Coordinator will carry an assigned caseload and will deliver services singly or as part of a team and maintain accurate and timely clinical service records, prepare and provide accurate reports; and submit data in an accurate and timely manner. Will have a reasonable case load and work in a professional team environment. Some positions require variable schedules including evening and weekend hours.

AGENCY EXPECTATIONS:

• Adheres to agency Policies & Procedures
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful manner with all contacts
• Communicates regularly with supervisor about department/group issues
• Demonstrates flexible and efficient time management skills and ability to prioritize workload
• Meets department productivity standards

MINIMUM QUALIFICATIONS:

• Must be 21 years of age (licensing requirement).

Qualification for the Care Coordination II position will be one of the following:

• Master’s degree in a field related to behavioral health
• Bachelor’s degree in field related to behavioral health and at least one year of full time behavioral health work experience
• Associate’s degree in a field related to behavioral health and at least two years of full time behavioral health work experience
• High school education and at least four years of behavioral health work experience
• Possess a valid Arizona driver license and be insurable under the agency automobile policy.
• Must be computer literate with knowledge of Outlook and Microsoft Office programs (i.e. Word, Excel) and ability to learn electronic health record systems.
• Must be able to provide own transportation to and from clients homes and/or other relevant organizations/agencies
• Bilingual preferred.

REQUIRED COMPETENCIES:

• Demonstrates advanced knowledge and application of human development and family life cycle in children and families.
• Knowledge of DSM-IV.
• Knowledge of managed care systems, CPSA systems, and AHCCCS/Title XIX medical Assistance screening.
• Knowledge of community resources.
• Must be organized and able to work in a diverse, multi-cultural environment.
• Effective written, oral and interpersonal communication skills.
• Must be organized with the ability to take direction, prioritize tasks, multi-task, and work independently.
• Ability to apply imagination and creativity to job duties and responsibilities.
• Must have ability to maintain confidentiality, and consistently exercise discretion and judgment.

RESPONSIBILITIES:

• Engages members and their families or legal guardians in service planning to meet the needs of children enrolled in the behavioral health system.
• Provides assessment, crisis intervention, individual, family and group services to children, youth and families. Identifies needs with families and completes service plan with member and family/guardian.
• Facilitates Child & Family Teams to review service needs, treatment planning progress, goal attainment and utilization of services and natural supports.
• Responsible for the coordination of a comprehensive array of services as well as the accompanying referral and administrative requirements for that service delivery.
• Provides positive, pro-active communication to other system partners related to care coordination needs.
  Attends and participates in team meetings.
  Participates in ongoing program planning and development.
• Maintains client records in accordance with regulatory, contractual and agency requirements.
• Provides complete documentation that accurately reflects services delivered in accordance with regulatory, contractual and agency requirements.
• Performs other duties as assigned, which are consistent with the general responsibilities of the position.
  

ESSENTIAL DUTIES:

• Conducts thorough and ongoing child/family strengths and needs assessments, utilizing the program specific protocol.
• Develops and implements successful behavior management techniques specific to the family’s needs.
• Provides effective crisis management.
• Designs “behavioral contracts” with clients and families as necessary.
• Conducts educational activities that promote client understanding of treatment issues.
• Interfaces with Child Protective Services, the courts and other partners regarding child well-being, family stability and case planning.
• Plans for client discharge/termination, including helping the family plan and prepare.
• Links families to community resources.
• Maintains clinical records in a timely manner following agency standards.
• Is available to work after hours, weekends and on-call on a rotating basis.
• Performs other duties as assigned which are consistent with the general responsibilities of the position.
• Must drive and/or transport clients on behalf of Casa de los Niños.
• Maintains timely progress notes that reflect movement towards client goals.
• Provides or arranges for transportation of clients to appointments as necessary.
• Must drive on behalf of the agency

OTHER REQUIREMENTS:

• Must qualify for Department of Public Safety fingerprint clearance.
• Must be able to meet training and agency compliance requirements for the position.

Mental Requirements

• Ability to effectively communicate
• Ability to interact well with various levels of staff and with community partners and key stakeholders
• Ability to read, comprehend and interpret complex information and regulatory requirements
• Ability to learn automated electronic medical record system for record-keeping

Physical Requirements

• Active environment with visits to homes, schools, and community-based agencies.
• Must be able to climb stairs and move throughout facility/home.
• Frequent to moderate physical effort (lift/carry up to 25 lbs.).
• Moderate reaching, bending, stooping, kneeling or crouching.

OTHER RELEVANT INFORMATION:

Relationships

The Care Coordinator is directly supervised by a Team Lead, however the majority of the work is conducted as an independent practitioner in the field.

Working Conditions

The working conditions of the Care Coordinator vary greatly, due to the nature of in-home work.  Most of the time is spent traveling to and working in clients home.  The Care Coordinator may be exposed to any environmental or situational hazards that may occur in homes.  The remainder of the time is spent working in the office or in meetings at other agencies.

Level of Supervision

The Care Coordinator has a low level of supervision while on the job.  The Care Coordinator is alone when meeting clients in the community.  There is a safety check-in with the Team Lead at the end of the workday.  The Care Coordinator meets with the Team lead once a week for formal supervision and case staffing, and consults with the Clinical Director as needed.