Job Identification

Job Title:

Visitation Facilitator


Child & Family Services


Family Visitation Services

Wage Category:


Reports To:

Family Visitation Services Director

Written By:

Human Resources & Support Services Director

Approved By:

Chief Executive Officer

Date Revised:

April 2013

Job Summary:

The visit facilitator will provide supervision, facilitation and parenting skills training with non-custodial parents or family members and their children currently in the custody of Child Protective Services according to the specifications provided by the CPS Case Manager. Provide written documentation after each visit directly into the CHILDS database and maintain a confidential case file including written referrals, visitation agreements, visitation summaries, and other documentation. Responsible for orchestrating services for all family members participating in visitation services including conducting intakes, implementing case plans, arranging transportation, and providing supportive techniques to assist with case plan compliance. May be required to transport clients.

Essential Duties:

  • Must withstand thorough investigation of prior employment, education, criminal background check, and pre-employment physical.
  • Must provide proof of a valid Arizona driver’s license; submit Motor Vehicle Records report and agree to allow Casa de los Niños personnel to check all available driving records in this regard.
  • Must carry and submit proof of insurance coverage of at least $300,000 combined single limit coverage, the premiums for which are absorbed by the employee.
  • Must have or arrange for a vehicle containing working seat belts sufficient in number as required on cases assigned.
  • Must have a working knowledge of child development stages and demonstrated ability to manage children’s behavior as well as provide supportive parenting techniques.
  • Must be able to relate to all cultural, ethnic, socio-economic groups, and different lifestyles.
  • Must be willing and available to testify in Court if requested to do so.
  • Must be able to write concise summarization of visits for use by Child Protective Services, the Court, and others.
  • Must have skills and ability to accurately documents, prepares, and submits reports in a timely manner
  • Must maintain high ethical standards coupled with the honesty and willingness to put the child(ren)’s welfare above own or particular self-interests.
  • Must be comfortable advocating for children and be able to refrain from taking sides.
  • Must possess a working knowledge of the implications of substance abuse in a family as well as other emotional or psychological impairments.
  • Maintain the safety of clients, staff and agency.
  • Must be able to observe perceptively.
  • Must be assertive, self-composed, self-assured, and able to exercise authority as necessary.
  • Must be and remain objective.
  • Must demonstrate good judgment.
  • Display initiative.
  • Must have and continue to develop good communication and interpersonal skills; must be able to understand and interpret non-verbal messages.
  • Must have demonstrated skills in de-escalation of inappropriate client behaviors.
  • Must be able and willing to follow through with minimal supervision.
  • Must be patient and flexible.
  • Required to share equally in daily household maintenance and cleaning (includes and not limited to bathroom / toilet cleaning, mopping floors, cleaning toys, sweeping, trash, etc).
  • Other related duties or tasks as assigned.

Agency Expectations:

  • Adheres to agency policies & procedures
  • Acts as a role model within and outside the agency
  • Performs duties as workload necessitates
  • Maintains a positive and respectful attitude
  •  Communicates regularly with supervisor about department issues
  • Demonstrates flexible and efficient time management skills and ability to prioritize workload
  • Meets department performance/productivity standards
  • Must complete New Hire Orientation Training


Must be at least 21 years old, possess a Bachelors degree or higher (Associates Degree with previous related work experience will be considered); complete at least 6 hours of specialized training prior to providing services and an additional 6 hours annually thereafter including training on use of the CHILDS database. Must have the ability to interact in a professional manner with staff, clients, CPS staff, Court officials, and the general public; the ability to provide culturally sensitive services to a diverse client population and experience in providing family centered support services. Must have a valid Arizona driver’s license and meet coverage qualifications of the Casa de los Niños automobile insurance provider.

Other Relevant Information


  • Reports to Family Visitation Services Supervisor.
  • Working relationship with the client families.
  • Working relationship with CPS Case Managers.

Working Conditions:

  • Works in an office environment. Potential exposure to biohazards during infant / child care (diapering) or household maintenance.
  • May work independently (alone) at any visitation location during any operating hours.

Physical Demands:

  • See Manager for details.

Level of Supervision:

  • Moderate.