Job Title:Clinical Coordinator- Intake & Assessment
Department:Behavioral Health Services
Division:Behavioral Health Services
Reports To:Clinical Director
Written By:Director, Behavioral Health Services
Approved By:Chief Executive Officer
Date Revised:August 2015
Job Summary:The Clinical Coordinator is responsible for the supervision of intake Care Coordinators and Rapid Response Therapists and Intake Therapists as well as the coordination of behavioral health services for children and their families who have complex psychosocial needs. The position oversees assessment, crisis intervention, individual, family and group services to children, youth, and families during the intake process. The Clinical Coordinator oversees the Child & Family Teams process family engagement families in recovery oriented treatment planning during the intake process. The Clinical Coordinator will model strong clinical decision making for staff and support staff in managing service delivery and reporting demands in the behavioral health system. The position will be required to maintain accurate and timely clinical service records, prepare and provide accurate reports; and submit data in an accurate and timely manner. Flexible hours will be required in order to support family and agency needs.
- Program and staff supervision.
- Provides coaching, mentoring, and therapeutic oversight of clinical supports and interventions to team of therapists.
- Participate in a positive, pro-active manner in program development and problem resolution.
- Conducts thorough and ongoing child/family strengths and needs assessments, utilizing the program specific protocol.
- Reviews, approves, and provides clinical recommendations on intake assessments and treatment plans developed during the assessment process
- Develops and implements successful behavior management techniques specific to the family’s needs.
- Provides effective crisis management and therapeutic services.
- Interfaces with Child Protective Services, the courts and other partners regarding child well-being, family stability and case planning.
- Works with a small number of families in direct practice therapy.
- Maintains clinical records in a timely manner following agency standards.
- Performs other duties as assigned which are consistent with the general responsibilities of the position.
- May be required to drive and/or transport clients on behalf of Casa de los Niños.
- Maintains timely progress notes that reflect movement towards client goals.
- Monitors monthly team performance in encounters, productivity targets, and compliance.
- Provide leadership and supervision to a team of Intake Clinicians, Rapid Response Therapists and Care Coordinators that serve children, youth and families being enrolled for services in the behavioral health system.
- Responsible for modeling strong clinical skills and supporting others on the team in their clinical practice with children, youth and families.
- Participate in the leadership team of the Behavioral Health division and support a work environment that offers exceptional service to members and community partners.
- Engages members and their families or legal guardians in service planning to meet the needs of children being enrolled in the behavioral health system.
- Provides assessment, crisis intervention, individual, family and group services to children, youth and families.
- Identifies needs with families and completes service plan with member and family/guardian.
- Facilitates Child & Family Teams to review service needs, treatment planning progress, goal attainment and utilization of services and natural supports.
- Responsible for the coordination of a comprehensive array of services as well as the accompanying referral and administrative requirements for that service delivery.
- Provides positive, pro-active communication to other system partners related to care coordination needs.
- Attends and participates in team meetings.
- Participates in ongoing program planning and development.
- Maintains client records in accordance with regulatory, contractual and agency requirements.
- Provides complete documentation that accurately reflects services delivered in accordance with regulatory, contractual and agency requirements.
- Performs other duties as assigned, which are consistent with the general responsibilities of the position.
- Adheres to agency policies & procedures
- Acts as a role model within and outside the agency
- Performs duties as workload necessitates
- Maintains a positive and respectful attitude
- Communicates regularly with supervisor about department issues
- Demonstrates flexible and efficient time management skills and ability to prioritize workload
- Meets department performance/productivity standards
- Must complete New Hire Orientation Training
- Must be able to meet training and agency compliance requirements for the position.
- Must be 21 years of age (licensing requirement).
- Master’s Degree in social work or counseling or related field.
- Able to be licensed by AzBBE at the independent practice level.
- 2 years experience in child welfare or behavioral health preferred.
- Possess a valid Arizona driver license and be insurable under the agency automobile policy.
- Must be computer literate with knowledge of Outlook and Microsoft Office programs (i.e. Word, Excel) and ability to learn new electronic health records software systems.
- Must be able to provide own transportation to/from clients homes and/or other relevant organizations/agencies.
- Demonstrates advanced knowledge and application of human development and family life cycle in children and families.
- Knowledge of DSM-IV or V.
- Ability to lead others and set a positive tone for staff support and communication.
- Knowledge of managed care systems,AHCCCS/Title XIX medical Assistance screening.
- Knowledge of community resources.
- Must be organized and able to work in a diverse, multi-cultural environment.
- Effective written, oral and interpersonal communication skills.
- Must be organized with the ability to take direction, prioritize tasks, multi-task, and work independently.
- Ability to apply imagination and creativity to job duties and responsibilities.
- Must have ability to maintain confidentiality, and consistently exercise discretion and judgment.
- Bilingual abilities a plus.
Other Relevant Information
- The Clinical Coordinatoris directly supervised by the Clinical Director; however, the majority of the work is conducted independent of supervision.
- The working conditions of the Clinical Coordinatorvary greatly, due to the nature of in-home work. Some of the time is spent traveling to and working in clients home.
- The Clinical Coordinatormay be exposed to any environmental or situational hazards that may occur in homes.
- The remainder of the time is spent working in the office or in meetings at other agencies.
- Active environment with visits to homes, schools, and community-based agencies.
- Must be able to climb stairs and move throughout facility/home.
- Frequent to moderate physical effort (lift/carry up to 25 lbs.).
- Moderate reaching, bending, stooping, kneeling or crouching.
Level of Supervision:
- The Clinical Coordinatorhas a medium level of supervision while on the job. Due to the Clinical Coordinatorresponsibility to regulatory requirements, frequent communication will occur with administrative leadership.
- The Clinical Coordinatormeets with the Clinical Director once a week for formal supervision and case staffing, and consults with the Director, Behavioral Health about cases or systems issues as needed.
- The Clinical Coordinatorhas the authority to make decisions regarding team clinical oversight.